Refund policy

Goods to be returned for credit or exchange must be accompanied by a copy of the original invoice. The items must be returned in their original packaging and labelling, in new and resaleable condition. Items that have been used will not be considered for credit or exchange.

Goods may be returned within 14 days of receipt for credit or exchange.

All courier or delivery costs for returning items, as well as for sending exchanged items, are the responsibility of the customer.

Saddlery & Lifestyle will cover the return shipping costs only if the return is due to our error, such as sending an incorrect or defective item.

Sale or clearance items are final and are not eligible for credit, refund, or exchange.

FOR EXCHANGE -

Exchange – Out of Stock Products

If a customer requests an exchange and the required size is temporarily out of stock, the customer will need to wait approximately 4–5 weeks for the product to be restocked.

As our leather products are predominantly handcrafted, the manufacturing process requires time to ensure the highest standards of quality and craftsmanship.

Alternatively, the customer may choose one of the following options:

• Exchange the product for another item of equal value, or pay the difference if selecting a higher-priced product.
• Receive a credit note for the value of the returned product, which can be used towards any future purchase.

We appreciate your patience and understanding and will do our best to process your exchange as quickly as possible