Privacy policy
Thank you for visiting saddleryandlifestyle.co.za (the “Website”). This Privacy Policy explains how Saddlery & Lifestyle (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
We may collect personal information such as your full name, email address, phone number, and billing or delivery address when you interact with our website, place an order, or contact us. In addition, we may automatically collect certain non-personal information including your browser type, device information, IP address, and general website usage data.
How We Use Your Information
Your information is used to process and fulfil orders, communicate with you regarding enquiries or purchases, provide customer support, improve our website and services, and, where you have opted in, send marketing communications. You may opt out of receiving marketing communications at any time.
Legal Basis for Processing
We process your personal information based on your consent, where it is necessary for the performance of a contract, to comply with legal obligations, or for our legitimate business interests.
Sharing of Information
We do not sell or rent your personal information. However, we may share your data with trusted third-party service providers such as payment processors, courier services, and website hosting providers who assist us in operating our business. These parties are required to keep your information secure and confidential.
Cross-Border Data Transfers
Your personal information may be stored or processed outside of South Africa where our service providers operate. In such cases, we take reasonable steps to ensure that appropriate safeguards are in place to protect your data.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, tax, or accounting requirements.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
In terms of POPIA, you have the right to access your personal information, request correction or deletion of your data, object to or restrict certain types of processing, and withdraw your consent at any time. To exercise any of these rights, you may contact us using the details provided below.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse user behaviour, and enhance your browsing experience. You can control or disable cookies through your browser settings.
Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page, and it is your responsibility to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at hello@saddleryandlifestyle.co.za.
By using this Website, you consent to the terms of this Privacy Policy and agree to the collection and use of your personal information as described herein.
Thank you for trusting Saddlery & Lifestyle with your personal information.